FREQUENTLY ASK QUESTIONS

The Palstat system does not support MSSQL 2008R2. Read SYSTEM REQUIREMENTS!

The database contains tables named LOG that are disproportionately large. You need to perform system logging maintenance and reduce the overall size of the database.

Installation of Microsoft SQL server for further use with PalstatCAQ quality management system.

Set up automated processes by using CAQservice and scheduler settings in System Administration.

The PalstatCAQ database can be loaded from any ERP system and thus the databases of multiple systems can be synchronized online. Link your Contacts, Parts, Workers and more.

You can now rent the license including service support and updates.

Error connecting to MSSQL server during license activation.

When installing CAQservice, the system reports error 193 with the addition *** is not a valid Win32 application.

At start-up or during work, the program reports a lack of memory and it is not possible to continue working.

We use CAQservice and we got a error "Loading of Palstat configuration failed"

System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Word.ApplicationClass' to interface type 'Microsoft.Office.Interop.Word._Application'.

Since version 2022.02.000 it is possible for customers with installed CAQservice to update LICense files online or via CAQadmin.

The error concerns the functioning of the CAQservice module and the associated driver (ODBC), where the service runs as a 64-bit process and expects the use of 64-bit drivers.

The application can be run with several parameters that can be used to influence the subsequent behaviour of the application and make it easier to use.

The user under which you are running CAQservice does not have sufficient rights, open the CAQservice installation menu and look for the "Change the user to run the service" section

The program reports an error while running with the option to continue. We will need detailed diagnostic data.

We are discontinuing Internet Explorer support in all versions for CAQweb and CAQapi modules. Customers are advised to switch to Microsoft Edge, which supports both legacy and modern websites and applications.

What is CAQserver, what do I need to ensure before deployment.

We are discontinuing support for the outdated Windows Vista and Windows Server2008

In some cases, it is necessary for users to use Palstat via VPN, but the program is very slow to start.

In case of system operation problems, use the following command to verify the status and configuration of the system. You can send us the script output.

If you are interested in testing our system, it is possible to request and create an account on our Demo server. The application can be remotely tested here using RDP for a limited time. There is no requirement to install any special applications on your PC.

This script helps in the setting up a training MSSQL database to existing live production data.

If a user experiences unexpected system behavior, local settings can be deleted.

If you are unsure of how to properly use your purchased LICENSE or simply want to ensure that the purchased license is correct

The special configuration file CONFIG / config.xml allows you to set the behavior of the program for special cases or as an optimization for the environment of each customer / user.

We recommend all customers to activate their license and extend the functionality with CAQserver.

The system offers the possibility of communication with the database via API directly from the mobile device, scan the QR code and monitor the status of the loaded machine. Simply search the system and display all data. Support for Android and iOS.

Most of the drivers you use to load data into Palstat can be automated and imported into Palstat at a set interval.

Recommendations for exporting data from the Palstat system to Excel.

Palstat CAQ from versions 2017.01.000 supports the possibility of encrypted connection between client and SQL server.We enclose a short general guide for setting it up on the SQL server.

As of the 2019 version, we offer the option of accessing Palstat system data via the WebAPI interface, with which you can easily read system data and register input values.

If you would like to make it easier for users to access Palstat CAQ, SSO single sign-on can be used and a password will not be required at startup. Windows login will be used.

If you need to update the PALSTAT CAQ quality management system.

Check system requirements before deploying a quality management system.

The application started reporting an error or crashes without a message and only occurs on one PC. Or a part of the program has disappeared from the station. Local settings.

If you have a LICense of the Reporting module or CAQserver, it is possible to set the sending of some reports to email.

If the programs slow down, it is possible to diagnose whether the MSSQL server is not overloaded and choose a suitable solution accordingly.

If it needs to find out which tables are the largest in the database. Suitable for solving some situations on MSSQL Express.

If you need to extract or upload data from Palstat databases.

Sample default configuration file as sent in the default installation. Instructions on how to encrypt a file and hide the name and password in the database.

How to easily migrate the PALSTAT CAQ system

One way to speed up the system.

Minor commands for system administration

This script will help you to create MSSQL databases and user of the Palstat CAQ system.

Help with the administration and installation of the PALSTAT CAQ system.

The user under which you are running CAQservice does not have sufficient rights, open the CAQservice installation manual and look for the section "Changing the user to run the service"

After launching the application, it reports that the LICence is used, although I am sure it is not.

How to set up email distribution from Document Management when documents are changed to persons from the distribution list. The email will be sent at several different states of the modified document.

In some cases, it is necessary to send your data to our FTP server for more accurate analysis or for editing or conversion.

When exporting data to EXCEL, there are keys in some columns, eg (QXpZdh+AEVoBABkA,R3NKYdFgEVoBABQA, etc.)

Palstat CAQ has begun to slow after some time and is hold up work. Or, optimizing application speed. System diagnostics.

Newer versions of Windows require a digital signature to install the driver.

WINDOWS security messages must be cleared when running PALSTAT applications