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Error: Error occurred while the program was running


In exceptional cases, the program may crash by displaying an error message, which may be different in content. In this case, we need some diagnostic information from you to help us determine the cause of the problem in detail.

Please send us an email with the following information.

  • A description of the module in which the error occurred and how you got the error.
  • Screenshot of the whole screen with the program background and the whole window / NOT just a screenshot.
  • The error message says "Copy error data to clipboard", use this and attach the clipboard contents.
  • In the Launcher module, see screenshot, use the button to export the log and attach it.



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