Complaints monitoring, supplier and customer complaints, Global 8D Report, Ishikawa

It is necessary to generate and administrate documented procedures so as it is ensured that product, which is not in conformity with specified requirements, will not be used or installed. This proceeding has to ensure identification, documentation, evaluation, separation (if it is suitable), handling of non-conforming product and reporting to functions, which are involved.

Modules serve for managing and evaluating internal and customer non-conformity/complaints with regard to defects and causes, establishing immediate, corrective, preventive measures and costs of non-conformity/complaints, analysis of faults and defects for preventing future causes of defects according to the Global 8 D method for the problem solving process with the option of G8D Report printing

Furthermore documented procedures for enforcing corrective and preventive actions have to be generated and administrated.