Planning
Monitoring
Disagreements
Metrology
Maintenance
Events
System
Interconnection
Register, management and evaluation of complaints
The module serves to control and assess non-conformities, both internal and those received from customers from the viewpoint of defects and causes, immediate corrective and preventive actions to be taken. The program fully complies with the requirements of standards ČSN ISO 9001 and IATF 16949 chap. 8.7 and uses the Ford Global 8D methodology to deal with non-conformities.
Basic list of nonconformities/complaints
Non-conformities may be classified as Customer-related, Internal and Supplier-related. Basic functions of the Complaints module are Record of complaint received (lodged), Determination of immediate action, Identification of defects in products included in the complaint, Analysis of the root cause of the defect, Determination of corrective actions or preventive measures, Monitoring of complaint-related costs, Costs defined by the customer or product liquidation and related to measures taken
Record on non-conformity complaint
Bookmark to record information on non-conformity and appointment of the research team and also contains basic information: No. of nonconformity, Kind of nonconformity, Subject of nonconformity, Customer claiming nonconformity, Terms to receive and record and settle the nonconformity. Auxiliary module of appendix to give a detailed description of non-conformities, which can contain references to electronic documents such as: Minutes of meetings or Photo-documentation etc.
Record and monitoring of costs of the compliant non-conformity
Bookmark for monitoring of costs related to complaints caused. Classification of costs: Costs required by the customer (penalties, fines, extra work, etc., Costs to remove non-conformity (material,...) or immediate measures (travelling expenses, sorting, extra assembly work, etc. Costs of measures removing the cause of the defect. Kinds of costs may be set by the user.
Non-conformity/complaint settlement
Bookmark to settle non-conformity using Global 8 D methodology Method for the problem solution procedure with a possibility to print G8D-Reports. Possibility of tree presentation Part-nonconformity/defects/causes/measures. The module requires specification of causes of defects found and their removal using remedial measures. Preventive measures are assigned according to Global 8D.
Immediate response to a reported complaint
Record of the type of measure taken after the complaint has been reported, with the assignment of responsibility for the measure taken immediately. Immediate assignment of costs of the measure taken. Type of measure common numerical list with G8D module. Responsibility for the measure taken. Required term for the measure to be taken. Inclusion of the measure in further monitoring.
Reporting
Function for the reporting of analyses from complaints according to the given criteria.
Graphical presentation
Analyses from complaints with a possibility to modify the reports by the user
