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Evaluation of supplier and customer satisfaction according to compiled evaluative criteria
The purpose of this program is to evaluate suppliers according to defined criteria with the possibility of creating a custom catalogue of evaluation steps. The module allows the printing of the protocol regarding a suppliers evaluation with the possibility of sending this protocol by e-mail to suppliers.
Connection to other CAQ modules
This module is directly connected to the module "Contacts". Records specified in the module "Contacts" are then displayed in the module "Evaluation of suppliers." It is also connected to module CAQ Palstat "Input Control" from which it draws on and is classified in the supplier evaluation results of the evaluation in terms of quality, timeliness and quantity of deliveries for a selected period. Links to other modules Palstat CAQ are also possible using the "Attachments"
Preparing to use the module - the evaluation of organizations and criteria creation
A selected object must be entered before the evaluation in Contacts and marked as a supplier or customer. The next step is to prepare the evaluation criteria in the form of dial evaluation steps. This is a description of the individual criteria / actions possibly accompanied by the severity of the measured parameter.
Preparing to use the module - Evaluation in catalogues
After determining the evaluation steps used in the evaluation it is necessary to create catalogue of individual evaluation. They consist of individual evaluation steps, it is possible to compose different catalogues for different types of evaluation - for example, according to the importance of different suppliers (production materials / services, etc.).
Supplier evaluation
1. Establishment of evaluation and determination of the reporting period of evaluation.2. Selection of the evaluation team.3. Own evaluation, which takes place according to defined criteria. 4. Total average rating is calculated from the individual steps evaluated with regard to their fixed meaning. 5. This module enables printing of record ratings with the possibility of sending this e-mail alert to representatives or to be directly assessed.
Mass evaluation
SW allows the user to set up a mass assessment for a specific period for the entire group of suppliers.
Overviews, outputs
The module contains a number of features, information about how to use the results of the evaluation. There is a function "Reports", where you can define the data selection using different scoreboards. These results can also be sorted into trends for the selected period.
